Terms & conditions

1. Store operator

The ScaleForge online store (scaleforge.eu) is run by a private individual — an independent author and maker of 3D-printed accessories for scale models. ScaleForge is not a registered company.

For questions, orders and complaints: info@scaleforge.eu.

2. Scope

These terms govern use of the site and purchases of products — standard 3D-printed parts, limited editions and made-to-order details for 1:64 scale models. By ordering you confirm you have read and accept these terms.

Products are collector accessories, not toys. They contain small parts and are not suitable for children under 14.

3. Prices and payment

All prices are final and in euro (EUR). No VAT is charged because the seller is a private individual not registered for VAT. The shipping cost is shown separately before payment.

Payment is online by card only, processed by Stripe, a licensed payment provider. Card details are handled directly by Stripe and are never stored by us. Cash on delivery is not offered.

4. Placing an order

The contract is concluded once payment succeeds. You will receive an email confirmation with your order number. If an item cannot be fulfilled (e.g. out of stock), we will tell you and refund the amount in full.

Pre-order products are made within the stated lead time. Limited editions receive a serial number (e.g. #01/50) that cannot be chosen.

5. Delivery

Delivery is handled by courier partners: Speedy, Econt and BOX NOW within Bulgaria; DHL (and the other couriers shown at checkout) for the rest of Europe. See the shipping & returns page for details.

Check the parcel on delivery. Report visible packaging damage to the courier and email us within 48 hours with photos.

6. Right of withdrawal

You may withdraw within 14 days of receiving standard (series) products without giving a reason, under the Bulgarian Consumer Protection Act and Directive 2011/83/EU. Conditions are set out in the Shipping & returns policy.

Under Art. 57(3) of the Bulgarian Consumer Protection Act the right of withdrawal does not apply to goods made to the consumer's specifications or clearly personalised (custom prints, personalised details).

Return courier costs are paid entirely by the customer (Art. 55(2) Bulgarian Consumer Protection Act). Parcels must be sent with the "inspection on delivery" option; parcels sent cash on delivery to the seller are not accepted.

Returns are not approved for broken, damaged, scratched, used or fitted items, or items whose condition as new is impaired or that show traces of glue or paint. The customer is responsible for keeping them intact.

Refunds are issued only after the parcel has been physically received and inspected, to the same bank card (via Stripe).

7. Complaints and conformity

We are responsible for any lack of conformity, including manufacturing defects, within the statutory period. Contact us with photos and your order number and we will offer a replacement, repair or refund.

Slight variations in layer texture, colour and size (±0.1 mm) are inherent to 3D printing and are not a defect.

8. Intellectual property

Designs, photos and texts on this site are original works of ScaleForge. Copying, reselling files or mass reproduction without written consent is prohibited. Model manufacturers' trademarks belong to their owners and are used only to indicate compatibility.

9. Disputes

Disputes are resolved amicably where possible. You may also contact the Bulgarian Commission for Consumer Protection (kzp.bg) or the EU online dispute resolution platform: ec.europa.eu/consumers/odr. Bulgarian law applies.