Shipping & returns

1. Couriers

Bulgaria: Speedy, Econt (to address or office) and BOX NOW (to locker). Europe: DHL and the other couriers shown for your country at checkout.

Shipping cost depends on the country and is shown in the cart and at checkout. Above a set amount shipping is free — the threshold is shown in the cart.

2. Timing

In-stock items usually ship within 1–3 business days of payment. Pre-order items ship within the lead time shown on the product. Once shipped you get an email with the tracking number.

3. Inspection on delivery

Check the parcel on delivery. Report visible damage to the courier and email us within 48 hours with photos.

4. 14-day right of withdrawal

For standard (series) parts you may withdraw within 14 days of receipt without giving a reason (Bulgarian Consumer Protection Act and Directive 2011/83/EU). Submit your withdrawal using the online withdrawal form below.

Return the items within 14 days of your notice. Return courier costs are paid entirely by the customer (Art. 55(2) Bulgarian Consumer Protection Act / Directive 2011/83/EU). The parcel must be sent with the "inspection on delivery" option. Parcels sent cash on delivery to us are not accepted.

5. Condition of returned goods

Items must be in flawless factory condition, in their original unopened packaging, with no signs of use or damage.

Returns do not apply to and will not be approved for broken, damaged, scratched, used or fitted items, or items whose condition as new is impaired or that show traces of glue or paint. The customer is responsible for keeping the items intact until they are returned.

6. Refunds

We refund the returned items only after we have physically received and inspected the parcel, within 14 days of that, to the same bank card used for payment (via Stripe). Return shipping costs are not refunded.

7. Exception: personalised and custom prints

Under Art. 57(3) of the Bulgarian Consumer Protection Act the right of withdrawal does not apply to goods made to the consumer's specifications or clearly personalised. This includes made-to-order or personalised 3D parts, custom prints, individually modelled parts and details changed in size/colour on request.

These items cannot be returned except for a manufacturing defect or a mismatch with what was agreed.

8. Defects and complaints

For a defect or wrong item email info@scaleforge.eu with photos and your order number. We will send a replacement or refund, and in this case we cover the return costs.