Privacy policy

1. Data controller

The data controller is the private individual who runs ScaleForge (scaleforge.eu), an independent maker of 3D-printed accessories. Privacy contact: info@scaleforge.eu.

2. What we collect

Name, email, phone, delivery address or chosen office/locker, order contents and order history. With an account — also saved addresses, favourites and loyalty points.

Only with your consent (cookie banner): anonymous visit statistics and a saved cart so we can remind you about an unfinished order.

We do not collect or store card details — they are handled directly by Stripe.

3. Why we use it

Solely to process, fulfil and deliver your order, to communicate about it (confirmation, tracking, complaints) and to meet legal obligations. Legal basis: performance of a contract (Art. 6(1)(b) GDPR), legal obligation and — for statistics and reminders — your consent.

4. Who we share it with

Only with providers needed to fulfil your order: the courier you choose (Speedy, Econt, BOX NOW, DHL, etc.), the payment provider Stripe, the notification email service and site hosting. We never sell or share data with third parties for marketing.

5. Retention

Order data is kept as long as the law requires and for the complaints period. Unfinished carts are deleted automatically or on request. Your account can be deleted at any time.

6. Your rights

You have the right to access, correct, delete ("right to be forgotten"), restrict, port and object, and to withdraw consent at any time. Email us at the address above — we reply within 30 days. You can edit most data yourself in your account.

You may lodge a complaint with the Bulgarian Commission for Personal Data Protection (cpdp.bg).

7. Security

We use encrypted connections (HTTPS), access limited to the account owner and the administrator, and optional two-factor account protection.