How to pack and ship
A short guide for Marketplace sellers: how to prepare your custom so it reaches the buyer in the same condition it left your workbench.
- 01
Protect the model
Wrap the model in soft paper or bubble wrap without taping directly onto the paint. Support loose details (antennas, mirrors, spoilers) with a little paper so they don't bend.
- 02
Fix it in a box
Use a cardboard box where the model cannot move. Fill the gaps with paper or bubble wrap — the box should not flex when pressed.
- 03
Label and details
Enter the delivery details exactly as they appear in the order — name, phone, office or address. Stick the label on a flat surface and cover it with clear tape.
- 04
Ship and enter the tracking number
Ship the parcel with the courier chosen by the buyer and enter the tracking number in the order within 3 business days. The buyer is notified automatically.
- 05
Keep the receipt
Keep a copy of the shipping receipt until delivery is confirmed. In a dispute, it is your proof of shipment.
Important for sellers
- Photograph the model before packing — the photos help in case of a dispute.
- Never ship cash on delivery — payment has already been made online at checkout.
- Ship only to the address or office stated in the order. If anything changes, message the buyer and info@scaleforge.eu before shipping.
- Your payout is released after confirmed delivery and the dispute window (14 days).